Transport Direct fiasco
Waste of a nation >> .:thebusinessonline.com:.: "Transport Direct, the �50m public transport journey planner that came out two years behind schedule, and which recommended, among other things, that travellers should wait at station platforms for six hours rather than taking a 40 minute bus ride. In some cases it suggested that you should forget public transport and take the car....more than £1.5bn has been spent on e-Government websites that do not resolve customer queries, according to research published by software company Transversal. The study shows that 60% of government websites are inefficient at resolving customer queries and 75% of customer-related management projects fail to deliver any measurable return on investment.
One government website – www.ukworldheritage.org.uk – received only 77 hits last year. The total cost of running this and just 10 other linked sites ran to £43m and there are now more than 2,500 government websites."
posted by Jen @ 8:16 am
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